Refund Policy

Effective 03/05/2025

Shipping & Delivery

✔ Processing Time – Orders are typically processed within 5 business days.
✔ Shipping Time – Delivery times vary based on location and carrier. Primavera Candle is not responsible for delays caused by the shipping carrier.
✔ International Orders – At this time, we only ship within US.
✔ Lost or Stolen Packages – Once an order is marked as delivered, Primavera Candle is not responsible for lost or stolen items. Please contact the carrier for assistance.

Returns & Exchanges

✔ Final Sale Items – Due to the nature of our products, all sales are final, and we do not accept returns or exchanges unless an item arrives damaged or defective.
✔ Damaged or Incorrect Items – If your order arrives damaged or incorrect, please contact us at primaveracandle20@yahoo.com within 48 hours of delivery with photos of the product and packaging.
✔ Refunds & Replacements – We will assess the issue and provide a refund or replacement at our discretion.

Product Use & Safety

✔ Proper Candle Care – Follow all burning & safety instructions provided with your candle.
✔ Liability Disclaimer – Primavera Candle is not responsible for misuse, improper handling, or failure to follow candle safety guidelines, which may result in injury or property damage.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

📩 Email: primaveracandle20@yahoo.com