Terms & Conditions

1. General Use

✔ Eligibility – You must be at least 18 years old or have parental/guardian consent to use our website and services.
✔ Accuracy of Information – We strive to provide accurate product descriptions and pricing. However, we are not responsible for typographical errors or inaccuracies.
✔ Right to Modify – We reserve the right to update or change these terms at any time. Continued use of our website after updates constitutes acceptance of the revised terms.

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2. Orders & Payments

✔ Order Confirmation – You will receive an email confirmation after placing an order. If you do not receive one, please contact us at primaveracandle20@yahoo.com.
✔ Payment Processing – We accept major credit cards and payment methods via secure third-party payment processors. We do not store your financial information.
✔ Order Cancellation – Orders can be canceled within 24 hours of purchase by contacting us. Once shipped, cancellations are not possible.

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3. Shipping & Delivery

✔ Processing Time – Orders are typically processed within 5 business days.
✔ Shipping Time – Delivery times vary based on location and carrier. Primavera Candle is not responsible for delays caused by the shipping carrier.
✔ International Orders – At this time, we only ship within US.
✔ Lost or Stolen Packages – Once an order is marked as delivered, Primavera Candle is not responsible for lost or stolen items. Please contact the carrier for assistance.

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4. Returns & Exchanges

✔ Final Sale Items – Due to the nature of our products, all sales are final, and we do not accept returns or exchanges unless an item arrives damaged or defective.
✔ Damaged or Incorrect Items – If your order arrives damaged or incorrect, please contact us at [Your Business Email] within 48 hours of delivery with photos of the product and packaging.
✔ Refunds & Replacements – We will assess the issue and provide a refund or replacement at our discretion.

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5. Product Use & Safety

✔ Proper Candle Care – Follow all burning & safety instructions provided with your candle.
✔ Liability Disclaimer – Primavera Candle is not responsible for misuse, improper handling, or failure to follow candle safety guidelines, which may result in injury or property damage.

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6. Intellectual Property

✔ Copyright & Trademarks – All website content, including images, text, logos, and product descriptions, is owned by Primavera Candle and may not be used, copied, or distributed without written permission.
✔ User-Generated Content – By submitting reviews, photos, or testimonials, you grant Primavera Candle permission to use this content for marketing purposes.

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7. Limitation of Liability

✔ Primavera Candle is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
✔ Our products are provided "as is" without warranties of any kind, except as required by law.

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8. Governing Law

✔ These Terms and Conditions are governed by and construed in accordance with the laws of Arizona County, without regard to its conflict of law principles.

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9. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

📩 Email: primaveracandle20@yahoo.com

 

Thank you for shopping with Primavera Candle! We appreciate your support and look forward to providing you with luxurious, handcrafted candles and home fragrances.